Independent reviews since 2020
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Frequently asked questions.

Everything you need to know about Brokergrade, our reviews, and how we keep the platform honest.

Getting started

4 questions

Q What is Brokergrade?

Brokergrade is an independent publisher of reviews and comparisons of online trading brokers. We're based in the United Kingdom and cover brokers worldwide. Our purpose is simple: to give traders honest, transparent information about which brokers are safe, which are properly regulated, and which ones to avoid.

Q Is Brokergrade free to use?

Yes. The platform is completely free. You can browse brokers, read reviews, compare features, and create an account without paying anything. We earn revenue through advertising and affiliate partnerships with regulated brokers — which never affects our editorial ratings or rankings.

Q Do you offer trading services?

No. Brokergrade is a publisher, not a broker. We don't hold client funds, we don't execute trades, and we don't provide investment advice. To open a trading account, you sign up directly with a broker of your choice.

Q Which countries do you cover?

We cover brokers worldwide, with a particular focus on those operating in the UK, EU, Australia, and the Middle East. Our reviews are written in English and are equally useful whether you're trading from London, Dubai, Sydney, or anywhere else.

Reviews & moderation

5 questions

Q How do I write a review?

Log in, go to any broker page, and click "Write a review". Fill in your rating, a title, and your experience — plus optional pros and cons. Your review goes into moderation and typically appears within 24–48 hours.

Q Why is my review still pending?

Every review goes through manual moderation. This is how we remove spam, fake submissions, promotional content, and abuse. If your review has been pending for more than 48 hours, please get in touch and we'll look into it.

Q Can I edit or delete my review?

Yes. Go to your dashboard and open "My reviews". You can edit or delete any review you've submitted — including reviews that are still pending or that have already been published.

Q Can I write more than one review per broker?

No. Each user can submit only one review per broker. If your experience changes over time, please update your existing review instead of creating a new one.

Q What should I include in a review?

Focus on your genuine experience: how long you traded with the broker, quality of order execution, spreads and fees, deposit and withdrawal experience, and how good customer support was. Be specific, factual, and respectful. Avoid personal attacks, unverified claims, and promotional content.

Brokers & rankings

4 questions

Q How are brokers ranked on the site?

Our rankings combine two things: verified user reviews (weighted 40%) and editorial research (weighted 60%). Brokers with a strong average rating, sound regulation, and few complaints appear higher. Sponsored placements are always clearly labelled — they never change the ranking.

Q What does the "Trust status" badge mean?

Each broker receives a trust status based on its blended score and regulatory picture. The four levels are: Trusted, Licensed, Caution advised, and Unlicensed. Any broker with confirmed scam reports is flagged permanently regardless of user rating.

Q Can I request a broker to be added?

Yes. Send us the broker's name and website through our contact form, and our editorial team will assess it for inclusion. We add new brokers based on user demand and regulatory merit.

Q Do brokers pay to be listed?

No. Brokers can't pay to be listed, ranked higher, or rated better. Rankings are determined by our editorial team alone. Some brokers do have affiliate partnerships with us — those are disclosed on every page they appear on, and they never influence ratings.

Your account

4 questions

Q How do I create an account?

Click "Register" at the top of the page. Choose a username, enter a valid email address, and set a password of at least 6 characters. You can log in immediately after registering.

Q I forgot my password. What should I do?

Click "Forgot password" on the login page and enter your email address. We'll send you a link to reset your password. If the email doesn't arrive within a few minutes, check your spam folder.

Q How do I change my email or username?

Go to your account settings. You can update your username, email address, country, profile photo, and bio at any time. Changes take effect immediately.

Q How do I delete my account?

Email us at hello@brokergrade.co.uk and request account deletion. We'll remove your account and personal data within 30 days, in line with our privacy policy.

Safety & regulation

4 questions

Q How can I tell if a broker is safe?

Check three things: (1) Is the broker regulated by a recognised authority such as the FCA, ASIC, CySEC, or a strong local regulator? (2) What do other users say about withdrawals? (3) Is the broker transparent about fees, leverage, and risk? Always verify a broker's licence number directly with the regulator before depositing.

Q What should I do if a broker refuses my withdrawal?

First, file a formal complaint in writing with the broker. If that fails, escalate to the broker's regulator — most have an ombudsman or complaints portal. You can also write a review on Brokergrade to warn other traders. If you believe you've been a victim of fraud, contact your local financial authority.

Q Do you verify brokers' regulatory status?

Yes. Our editorial team checks regulation claims against official regulator databases before listing a broker. That said, regulatory status can change at any time — we always recommend users verify a broker's licence independently.

Q How do I report a fake or abusive review?

Click the "Report" button beneath any review and give a brief reason. Our moderation team investigates within 24 hours. Reports are confidential — the reviewer won't know who reported them.

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